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1-800-426-2537
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Contact info
- Our office 3005 Orange Grove, Christiansted, VI 00820
- Phone Tel: 1-800-426-2537
- Email [email protected]
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PlayWiseVI
Whether you’d like support for yourself or someone you care about, PlayWiseVI is here to help.
We understand that everyone's journey with gambling is different. We're here to help and guide you towards specialist support services tailored to your unique situation, if you'd like them.
- Free and confidential for all adults
- Trained staff are available to help anyone affected by gambling
Choosing the Right Treatment Program
Choosing the right gambling treatment program involves careful consideration of your specific needs, preferences and goals. Asking the questions outlined below can help you make an informed decision and select a program that best supports your recovery journey.
What type of problem-gambling specific treatment services do you offer?
Understand the range of treatment services provided, including individual counseling, group therapy, peer support, family therapy, financial counseling and any specialized treatment options.
Is the program accredited or certified? / Is the counselor or therapist licensed and certified?
Inquire about the program’s accreditation or certification by relevant authorities or organizations to ensure it meets industry standards. Verify the qualifications, credentials and licensing of the therapists or counselors who will be working with you.
What is the treatment approach or philosophy?
Ask about the program’s treatment approach, whether it’s based on cognitive-behavioral therapy (CBT), 12-step principles, or another method. Ensure it aligns with your preferences and needs. Determine the approach for ongoing assessment of an individual’s treatment plan to ensure it meets changing needs.
What Is the format and duration of the program?
Understand the program’s format (inpatient, outpatient, residential), the expected length of treatment and if it offers flexible options to accommodate your schedule. If needed, check if the program provides online or telehealth options for remote access to treatment services.
Is this treatment covered by my insurance?
Inquire about the program’s insurance coverage, additional fees, and any available financial assistance or payment plans.
Is family involvement allowed or encouraged?
Determine if the program encourages or offers family therapy, support or resources for loved ones impacted by a gambling addiction.
Is the program culturally sensitive and inclusive?
Ensure that the program respects and accommodates cultural and diversity considerations.
What aftercare support is provided?
Learn about the aftercare or relapse prevention services offered to support your recovery once the formal treatment program ends. Understand the program’s approach to managing and preventing relapse, as relapse prevention is a critical component of recovery.
What success rates or outcomes can you share?
Request information on the program’s success rates or outcomes, although keep in mind that recovery success can vary from person to person. Ask if the program can connect you with former clients or provide testimonials from individuals who have completed the program.
What is Problem Gambling?
Problem gambling, also known as gambling addiction or compulsive gambling, is a behavioral disorder where an individual has an uncontrollable urge to keep gambling despite the negative consequences.